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Terms and Conditions

Please read these Terms and Conditions carefully before booking or purchasing with  By using, you are agreeing to be bound by these terms and conditions.  These terms and conditions apply to any orders placed via email, post, over the telephone or in person at our premises or at a wedding fair. When you place any order via telephone, email or at a consultation, you enter into a contract with BigFurryCat.


Purchase of Products:-  The majority of our handmade items are made to order to your specific requirements, therefore they may take up to three weeks to be dispatched to you.  If you need an item sooner, do let us know and we will do our best.


Cancellations:-  We are unable to cancel any orders once work has commenced.  This is because we would have already incurred costs pertaining to your purchase and every order is handmade to order.   In the event of hire items, if you have to cancel, you will lose any money previously paid, including non-refundable deposit.


Dispatch of Products:-   Posted orders will be dispatched within 3-4 weeks of purchase.  If your items are ready earlier we will dispatch them earlier, notifying you by email once they are sent. All our orders are hand packaged.   If for any reason your order arrives in an unsatisfactory condition then you must specify “damaged” when signing for your order, and inform us by email within 24 hours of receipt.  Should you not receive your items within a reasonable time, please let us know and we will raise enquiries with the relevant delivery service, whether that be the courier or Royal Mail.  If the order was sent by Royal Mail we cannot raise any claims until 30 days after the order was dispatched, which is when the order will be deemed as lost.


Returns:- Under the Consumer Rights Act, you have the right to return your items. However this excludes all bespoke, personalised and custom orders.  Should you wish to return you order, you must notify us within 48 hours of receiving the items that you wish to return them for a refund.  A refund will only be processed to you, as long as they are received back with us within 7 days of your receipt of them.  You must take reasonable care of the order whilst in your possession.  You are responsible for returning the items to us and also the return delivery costs.  All goods are sent back at your own risk, we strongly advise that you obtain proof of posting and use recorded or special delivery including the relevant insurance to cover the cost of your return please note, the goods are not our responsibility until we sign for them.  We will not process a refund if the items are returned, soiled, damaged, used, smell of smoke, dust, pets or items returned in unsuitable packaging.  All qualifying refunds will be processed within 14 days, and will be subject to a £5.00 administration fee, which will be deducted from your refund amount.


Miscellaneous:- All our items are handmade to order, measurements are given to the nearest cm and therefore may slightly differ due to the nature of handmade designs and the variance of the wood or paint used in the construction of the design.

Deposits and Payments - For handmade items, payment must be made in full prior to your order being made.  For hire items, a 50% non refundable deposit is due to secure your date.  The remainder is then due a month prior to your wedding or event.  Final numbers will be confirmed at this time.  Any monies paid are non-refundable in the event of changing date or cancellation. 


Use of Photos - Big Furry Cat reserves the right to use any photos of items,including any photos we take whilst attending your wedding, in all or any of our Social media, including facebook, instagram and our website.  If you do not want them used you must inform us when you pay your deposit.  We will never share photos prior to the date of your wedding so as to not to ruin the surprise!


Hours of Business:- Strictly by appointment only please see our contact page. We will endeavour to reply to your enquiries within 24 hours.